What is a Virtual Assistant?


A virtual assistant (VA) is a person who provides support services to other businesses from a remote location. Constantly advancing technology means you can now Live Local and Work Global, for clients across Australia and the rest of the world.


The Virtual Assistant industry is rapidly growing. More than ever before, companies are looking to outsource work to VAs. VAs can be used as an outsourced resource for someone who is not yet ready to hire full time employees, or as overflow for existing staff.


Some VAs provide an array of services, while others focus on a particular speciality. Some of the services you could find a typical VA providing include;


  • Basic bookkeeping - Xero

  • Basic Digital Marketing and social media for business

  • Basic Event Management

  • Basic Marketing and Email

  • Business systems - manual writing

  • Data-entry- database work using Excel

  • Desktop publishing and graphic design

  • Document management, Word processing and Dictaphone typing

  • Personal assistance: Diary management, inbound calls, travel bookings.


Specialist VAs may provide specific professional services for specific professional groups. For example, an outsourced salesperson may specialise in setting up appointments for real estate agents, a web design VA may specialise in creating web pages for restaurants, a VA photographer may specialise in portraits for LinkedIn.


Duration: 8-week full-time program.

Capacity: Max 20 people

Learning outcome:

By the end of this program you will confidently master the skills needed to be a Virtual Assistant.


Skills you will be trained in:

  • Tools and Apps VAs use such as Trello, Slack, WhatsApp and Zoom for projects.

  • Basic bookkeeping with Xero.

  • Basic digital marketing and social media for business.

  • Basic event management using Eventbrite.

  • Basic marketing / email using Mailchimp.

  • Business systems - manual writing.

  • Data-entry- database work using Excel.

  • Desktop publishing and graphic design.

  • Document management, word processing and Dictaphone typing.

  • Google suite for business.

  • Personal Assistant skills and diary management.


Week 8: Options:

Additional skills for those looking to start their own business:

  • Personal brand

  • Setting up your virtual service

  • Marketing and selling your services

  • Small business basics

Additional skills for those looking for employment:

  • Personal profiling

  • CV writing

  • Linked In profiling

  • Job searching and application letters

  • Job application and Interview skills


Extra Takeaways:

Personal skills

  • Communication in the workplace

  • Self-Confidence and Self-leadership

  • Time-keeping

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